Refund and Cancellation Policy

Refunds and cancellations are handled fairly based on the selected meal plan, service start date and meals already prepared or delivered.

Customers should request cancellation or pause as early as possible. Same-day cancellations may not be eligible for refund when food preparation has already started.

For prepaid plans, eligible refunds are calculated after deducting completed meals, committed preparation cost and any applicable delivery or payment charges.

Please contact our team with your registered phone number and plan details so we can review the request and confirm the best available resolution.